Ocean World leading specialists in cruise holidays with 30 years experience in the industry and Amber Cove, cruise terminal in Puerto Plata which encompasses 30 acres of waterfront property including lodging and retail stores with the support of the Carnival Corporation Care Team, British and American cruise operators with a combined fleet of over ninety vessels across nine cruise line brands have focused on continuing to strengthen the cruise industry in the Dominican Republic's Puerto Plata destination.
Puerto Plata tucked away on the north coast of the island Hispaniola is one of the cities with greatest tourist activities in the country where its largest source of employment is hospitality and tourist services also being the only city in the Caribbean to have two high - level cruise ports, boasting spectacular beaches, magnificent turquoise water and a lush tropical flora making it one of the hottest destinations on this dreamy island paradise.
The activity was aimed at its collaborators and professionals in the cruise industry with their related activities with an in-person training that took place on 09th and 10th September in the Grand Hall of Ocean World.
The event saw the participation of 260 employees of the sector who were able to participate in two levels of training divided into morning sections focused on general training while the afternoon sections of more advanced level focused essentially on the resolution and simulation of real cases.
Guests of the convening entities were Ocean World Sustainability Director Birgitt Heinsen and Amber Cove Port Manager Sharon Mei who underlined the importance of continuing to strengthen Puerto Plata's tourism value chain by training employees towards a fundamental vision of solidarity, empathetic and responsible work.
The message that the two CEOs expressed is exemplified in the quality of a tourist destination that depends on all actors involved with a commitment to instill this vision in the teams and beyond them open this training to tour operators, shop traders, corporations and the entire value chain of the destination to continue to strengthen the common goal and make it an increasingly competitive destination.
The training sessions were led by Carnival Cruise Line Care Team Family Support specialists Vladimir Lindor and Christian Miranda who explained to the cruise industry employees who participated in the workshop the importance of familiarizing themselves with the responsibilities and functions of a first contact assistance in order to convey trust and security to customers.
In this workshop, relevant aspects were discussed including how to provide emotional and logistical support during a crisis or accident, how to deal with situations, what to do, how to meet basic essential needs, how to create a supportive environment capable of offering compassionate care and logistical support in the midst of eventualities, to passengers but also to employees and crew members both at sea during navigation and on land.
Link - https://www.expreso.info/noticias/internacional/102440_ocean_world_y_amber_cove_comprometidos_con_la_industria_turistica_de
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