Zafiro Hotels, hospitality group led by sisters Antonia and Maria Plomer, which boasts 14 hotels on the islands of Mallorca and Menorca with a philosophy based on creating memorable stays, creating happy memories for a lifetime, experiencing and living the Mediterranean spirit and essence in the Balearic Islands, launches its "Zafiro Avanza" programme, an ambitious strategic project aimed at improving the guest experience and quality.
This project is essentially focused on the hotel group's commitment to excellence and full guests satisfaction by placing them at the center of all their actions.
The backbone of Zafiro Hotels' program is the customer experience that in a constantly evolving hotel world recognizes the expectations of guests and the primary purpose of Zafiro Avanza is to raise excellence exponentially in quality and customer service in the 14 facilities that make up Zafiro Hotels according what declared by CEO of the company Antonia Plomer.
The methodology of this project in its guidelines fully involves all departments, hotel management, middle management in a series of days of team work meticulously dedicated to reviewing and verifying how to improve the customer experience, a primary and essential factor in the hospitality sector.
The project manager Maria Balaguer commented on how the group is developing and improving the quality policies and procedures applicable in their products and services.
The customer-oriented strategic priorities are the lines of action outlined by Zafiro Hotels focusing firmamently on improving all customer touchpoints, attracting and managing talents who share the passion for exceptional service and above all strengthening the staff's commitment to quality.
As an essential fact, the roles and the two responsibilities will be redefined to ensure that every interaction with guests is memorable and satisfying in all aspects.
The Zafiro Avanza project fully translates into Zafiro Hotels' promise to constantly offer high quality service combined with personalized attention, ensuring that each guest feel appreciation and cared in every moment of their stay.
Link
https://www.expreso.info/index.php/noticias/hoteles/101565_zafiro_avanza_impulsa_la_innovacion_y_excelencia_en_la_experiencia_del
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