Nigeria | ValueJet Launched VIKI, Africa’s First Large - Scale AI - Powered Digital Concierge for Bookings and Instant Support

ValueJet, a Nigerian airline founded in 2018 and headquartered in Lagos, operating scheduled domestic and regional flights from its hub at Murtala Muhammed International Airport has launched VIKI, Africa’s first large - scale AI - powered digital concierge. 

VIKI, available on WhatsApp and Telegram offers 24/7 self - service for booking flights, managing and modify reservations, online check - in with digital boarding passes, real - time updates, as well as instant support and answers to policy questions (like baggage rules), it is multilingual and both text and voice - enabled, responding verbally to voice commands, to enhance accessibility including for visually impaired users and reducing call center demand. 

ValueJet stated that VIKI is the first in Africa to deploy an AI concierge at scale, part of a wider digital transformation following its internal AI tool, TOPS. 

VIKI Key Features: 

•    Booking and Management: Search, book, and modify flights easily. 
•    Check - in: Complete online check – in and receive digital boarding passes. 
•    Real - time Updates: Get instant flight status and travel alerts. 
•    Accessibility: Text and voice - enabled, responding to voice commands for better user experience, especially for visually impaired passengers. 
•    Multilingual: Supports multiple languages. 
•    24/7 Availability: Always on for instant support.
•    Platform: Accessible via WhatsApp and Telegram. 
•    Self - Service: Handles queries about baggage, fares, and policies without agent intervention. 

 Benefits:

•    Faster Service: Quick self – service options, eliminating wait times. 
•    Convenience: Manage travel from mobile devices through familiar messaging apps. 
•    Digital Transformation: Part of ValueJet’s broader initiative to innovate air travel in Africa.

The airline’s executives stressed that the rollout is intended to speed customer service and reduce call - centre demand by offering self - service for seat selection, payments, digital boarding passes and policy queries, positioning the carrier for more seamless, customer - centric operations in the Nigerian market.  

Link
https://atta.travel/resource/valuejet-launches-ai-concierge-viki-for-bookings-and-support.html